Este estudio identificó que la educación y la toma de decisiones compartida son los factores más importantes para la satisfacción del paciente en la atención de fisioterapia privada en Australia.
Los pacientes que recibieron información clara y participaron activamente en la toma de decisiones sobre su tratamiento reportaron mayores niveles de satisfacción y estaban más dispuestos a recomendar a otros.
Por lo tanto, es recomendable que los fisioterapeutas se centren en desarrollar estas habilidades para fomentar una alianza terapéutica efectiva y promover niveles más altos de satisfacción del paciente.
Este estudio revela que la educación y la toma de decisiones compartida son cruciales para la satisfacción del paciente en fisioterapia privada. Al enfocarse en estos aspectos, las clínicas pueden mejorar la calidad del servicio, fomentar la participación del paciente y aumentar las recomendaciones a amigos y familiares.
Background: Overall satisfaction with physical therapy care can improve patient adherence and active involvement in their management. However, which individual factors most influence satisfaction with private practice physical therapy care is not well established.
Objective: To identify which aspects of the private practice musculoskeletal physical therapy experience best delineated "completely satisfied" and "dissatisfied patients".
Methods: The MedRisk Instrument for Measuring Patient Satisfaction with Physical Therapy Care (MRPS) was used in a cross-sectional design within 18 Australian private musculoskeletal physical therapy practices. The area under the curve (AUC) of receiver operator characteristic curves (ROC) was used to quantify the ability of the individual patient experience questions to classify the global impressions of satisfaction and likelihood to recommend to others.
Results: 1712 patients completed the survey (out of 7320 survey recipients - response rate 23%). High scores were identified for overall satisfaction (4.8/5 ± 0.61) and likelihood to recommend (4.78/5 ± 0.67). Individual items relating to education (AUC = 0.839 and 0.838) and shared decision making (AUC = 0.832 and 0.811) were the most accurate indicators of satisfaction and likelihood to recommend to others, respectively.
Conclusion: Individual questionnaire items relating to education and shared decision making were the most accurate indicators of satisfaction and likelihood to recommend in patients attending private practice musculoskeletal physical therapy in Australia. Clinicians and educators should focus on developing these skills to encourage an effective therapeutic alliance and promote greater levels of patient satisfaction.
Autores | Vaughan Nicholson Neil Tuttle Amy Papinniemi Kerrie Evans |
revista | Braz J Phys Ther |
DOI | 10.1016/j.bjpt.2023.100501 |